Publication Details

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COLLINS OPOKU ANTWI

  • NUGS-Shanghai
  • Management Science And Engineering (Phd)
  • University Of Shanghai For Science And Technology (usst)
Other-Publications (10)

Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfacti 24 Aug 2020

2020, Journal of Air Transport Management

Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View 15 Mar 2021

2021 Sustainability

Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis 13 Apr 2020

Journal of Retailing and Consumer Services

Career adapt-abilities scale in Ghana: Psychometric properties and associations with individual-level ambidexterity and employees’ service performan 13 Apr 2020

Current Psychology

Validating the Auckland Individualism–Collectivism Scale (AICS): Testing Factor Structure and Measurement Invariance in Hong Kong and Ghanaian Sampl 13 Apr 2020

Psychological Studies

Unemployment trends and labour market entry in Ghana: job search methods perspective 13 Apr 2020

Labor History

Finding something good in the bad: the curvilinear emotional demand-conflict teacher–child relationship link 13 Apr 2020

Early Child Development and Care

Factorial Validity of the Student–Teacher Relationship Scale—Short Form, Latent Means Comparison of Teacher–Student Relationship Quality and Ass 13 Apr 2020

Psychological Studies

Teacher burnout in pre-schools: A cross-cultural factorial validity, measurement invariance and latent mean comparison of the Maslach Burnout Inventor 13 Apr 2020

Children and Youth Services Review

Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions 13 Apr 2020

Journal of Retailing and Consumer Services

Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environmen
Service Industry Journal

13 Apr 2020 | 09:59

Abstract

Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports’ evolution toward multi-service, and market-driven firms, a thorough investigation into employees’ creativity and its antecedents at the airport environment is warranted. Adopting the two-dimensional job demand stressors – outcome relationships framework and the cognitive-relational theory of stress, the current study interrogated the challenge (i.e. workload and time pressure)/ hindrance (i.e. role conflict and role ambiguity) stressors – creativity curvilinear relationships, and the buffering effects of within-person resources – dispositional mindfulness, and core self-evaluation. Using multi-sourced, cross-sectional data from employees in three airports in Ghana, the research findings showed creativity to have a U-shaped relationship with role ambiguity and role conflict, but with time pressure the relationship was an inverted U-shape. Employees’ workload showed a near-linear relationship with creativity, flattening at high levels of workload. Core self-evaluation displayed itself as an effective buffering component on role ambiguity – and time pressure – creativity relations but not role conflict and workload. Dispositional mindfulness interacted with role ambiguity, role conflict and time pressure – creativity relations, but not workload. To optimize employees’ creative performance, the study findings make a strong case for attending to individual-level factors necessary for stressors management. Further implications and recommendations are discussed.