Publication Details
COLLINS OPOKU ANTWI
- NUGS-Shanghai
- Management Science And Engineering (Phd)
- University Of Shanghai For Science And Technology (usst)
Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfacti 24 Aug 2020
2020, Journal of Air Transport Management
Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View 15 Mar 2021
2021 Sustainability
Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis 13 Apr 2020
Journal of Retailing and Consumer Services
Validating the Auckland Individualism–Collectivism Scale (AICS): Testing Factor Structure and Measurement Invariance in Hong Kong and Ghanaian Sampl 13 Apr 2020
Psychological Studies
Unemployment trends and labour market entry in Ghana: job search methods perspective 13 Apr 2020
Labor History
Finding something good in the bad: the curvilinear emotional demand-conflict teacher–child relationship link 13 Apr 2020
Early Child Development and Care
Factorial Validity of the Student–Teacher Relationship Scale—Short Form, Latent Means Comparison of Teacher–Student Relationship Quality and Ass 13 Apr 2020
Psychological Studies
Teacher burnout in pre-schools: A cross-cultural factorial validity, measurement invariance and latent mean comparison of the Maslach Burnout Inventor 13 Apr 2020
Children and Youth Services Review
Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions 13 Apr 2020
Journal of Retailing and Consumer Services
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environmen 13 Apr 2020
Service Industry Journal
Current Psychology
13 Apr 2020 | 12:03
This study examined the psychometric properties of the Career Adapt-Abilities Scale (CAAS) in Ghana and its associations with individual-level ambidexterity and employees’ service performance. The CAAS International-Form constitutes four sub-scales, each with six items, which measure career concern, career control, career curiosity, and career confidence as self-regulatory resources that could help individuals to effectively manage occupational transitions, developmental tasks, and work roles. We hypothesized that career adaptability relates positively to the two outcomes. We tested the internal consistency, factor structure, and the hypotheses with 443 service representatives in Ghana. Results indicated that the overall CAAS score and sub-scales were good and reliable. The factor structure was identical to that of the CAAS International-Form. As expected, career adaptability positively related to individual-level ambidexterity and employees’ service performance. These findings provide insights for research and career development.
